Refund Policy
You can cancel a trip at any time before or after you've been paired with a driver, but in some situations, you may be charged a fee. When cancellation fees don't apply: If your driver is late by 5 or more minutes. The time is based on the ETA that's displayed when your trip is first accepted If GloCab detects that your driver isn't making progress to your pickup location When you'll be charged a cancellation fee for GloCab trips If you cancel more than 1 minute after your POOL request has been accepted. In some cases, your cancellation fees will be based on how far your driver has already driven. If your driver cancels after waiting at least 2 minutes at your pickup location When you'll be charged a cancellation fee for non-POOL trips If you cancel more than 2 minutes after your request has been accepted. In some cases, your cancellation fees will be based on how far your driver has already driven. If your driver cancels after waiting at least 5 minutes at your pickup location